Wednesday, May 11, 2011

Disappointed in Lulu.com

I've published three books with Lulu.com and have often recommended it to my poetry and writing classes and to the readers of my blogs. I withdraw the recommendation because Lulu.com has messed up the distribution of Floozy and Other Stories. After all this time -- 10 weeks and counting since its approval for their so-called GlobalReach Distribution -- it's still not available anywhere except on Lulu.com. You can't buy in on Amazon.com or Barnes and Noble or anywhere else.

And their customer service has been abysmal. Never any answers. Just canned responses and a plea for patience. I'm not even sure I've ever actually talked to a real person.

This is so disappointing. And so different from the previous books. I don't know if Lulu is going through growing pains or having personnel or money problems, but they have changed me from a satisfied customer to a non-customer.

This means Murder by the Mile will not be published by Lulu. I'm looking for other publishers now. If you have any recommendations, let me know.

4 comments:

Tammy Jones said...

A friend had some stuff done through iUniverse and was happy with it, but, honestly, I'd suggest looking for a regular publisher either through and agent or via small press.

Jean said...

Have you checked out the Indie Publishing board we added at FM at the beginning of the year? There may be some useful information there.

http://www.fmwriters.com/community/dc/dcboard.php?az=show_topics&forum=545

SBB said...

Hmm. I'm almost sure there were a couple of comments on this post. They showed up in my email at least. Jean, do you know what happened to them?

Jean said...

Blogger's been down for about two days. They had to remove a posts since something like Wednesday to fix the problem. They've been putting them back. They say they're still restoring some data, so either the comments are gone, or they may be back over the next day or so.

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